To validate disability coverage and pay benefits, insurance companies typically place the burden of providing medical records on the claimant. However, this time-consuming process delays payments expected from coverage at a time when their policyholder needs it most. Getting the required records from healthcare facilities has been inherently complicated and lengthy due to multiple factors including privacy concerns; risks due to regulations and the sensitivity of medical records; and legacy manual processes.
The insurer partnered with Greenlight to digitally automate medical record retrieval and delivery, eliminating a process that relied on paper records requests. With Greenlight, the claimants controlled…
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